Hello, I'm May!
Hello, I'm May!
Hello, I'm May!
With a background in Product Design and a Master's in Design Research and Development, I am pursuing a career where I can apply my expertise in design and research to collaborate with teams, challenge assumptions, identify key problems, and develop creative solutions.
Civic champs’ waiver feature redesign
Improving retention and engagement rates through redesigned waiver flow and integrated admin tools
Civic Champs
● UX design
Retention
32% ↑
Drop-offs
41% ↓
Civic champs’ waiver feature redesign
Improving retention and engagement rates through redesigned waiver flow and integrated admin tools
Civic Champs
● UX design
Retention
32% ↑
Drop-offs
41% ↓
Civic champs’ waiver feature redesign
Improving retention and engagement rates through redesigned waiver flow and integrated admin tools
Civic Champs
● UX design
Retention
32% ↑
Drop-offs
41% ↓
Enhance patient experience & reduce device acquisition delays
Co-designing with diverse stakeholders to map and understand the current process of obtaining an insulin pump and recommending potential improvements.
OSU Wexner Medical Center
● UX research ● Explanatory research
Timely Completion
23% ↑
Acquisition
28% ↑
Enhance patient experience & reduce device acquisition delays
Co-designing with diverse stakeholders to map and understand the current process of obtaining an insulin pump and recommending potential improvements.
OSU Wexner Medical Center
● UX research ● Explanatory research
Timely Completion
23% ↑
Acquisition
28% ↑
E-commerce Website Redesign
Redesigned an existing e-commerce website to improve the user experience and increase sales, including a streamlined checkout process and improved navigation.
Engagement
12 min
User Satisfaction
4.5*
Future focused research framework development & future innovation opportunities mapping
Researching future possibilities with emerging technologies and AI.
99P labs: The Ohio State and Honda partnership
● Generative research
Ease of Use
4.1
Adaptability
3.9
Future focused research framework development & future innovation opportunities mapping
Researching future possibilities with emerging technologies and AI.
99P labs: The Ohio State and Honda partnership
● Generative research
Ease of Use
4.1
Adaptability
3.9
Streamlining E-commerce Navigation
The client, a well-established e-commerce platform, sought to improve their website's navigation to enhance user experience and increase conversion rates.
Engagement
150%
User Satisfaction
4.5*
Increasing engagement in an obesity prevention app through targeted feature redesign
Redesigning abandoned features of a family health app increases engagement among parents and teens participating in an obesity prevention program.
Adoption
20% ↑
User Satisfaction
4
Increasing engagement in an obesity prevention app through targeted feature redesign
Redesigning abandoned features of a family health app increases engagement among parents and teens participating in an obesity prevention program.
Adoption
20% ↑
User Satisfaction
4
Enhancing Mobile Banking App Usability
A leading bank wanted to revamp their mobile app to provide a more user-friendly and secure experience
Engagement
12 min
User Satisfaction
4.5*
