Case Studies
Case Studies
Case Studies
Civic champs’ waiver feature redesign
Improving retention and engagement rates through redesigned waiver flow and integrated admin tools
Civic Champs
● UX design
Retention
32% ↑
Drop-offs
41% ↓
Civic champs’ waiver feature redesign
Improving retention and engagement rates through redesigned waiver flow and integrated admin tools
Civic Champs
● UX design
Retention
32% ↑
Drop-offs
41% ↓
Civic champs’ waiver feature redesign
Improving retention and engagement rates through redesigned waiver flow and integrated admin tools
Civic Champs
● UX design
Retention
32% ↑
Drop-offs
41% ↓
Enhance patient experience & reduce device acquisition delays
Co-designing with diverse stakeholders to map and understand the current process of obtaining an insulin pump and recommending potential improvements.
OSU Wexner Medical Center
● UX research ● Explanatory research
Timely Completion
23% ↑
Acquisition
28% ↑
E-commerce Website Redesign
Redesigned an existing e-commerce website to improve the user experience and increase sales, including a streamlined checkout process and improved navigation.
Engagement
12 min
User Satisfaction
4.5*
Enhance patient experience & reduce device acquisition delays
Co-designing with diverse stakeholders to map and understand the current process of obtaining an insulin pump and recommending potential improvements.
OSU Wexner Medical Center
● UX research ● Explanatory research
Timely Completion
23% ↑
Acquisition
28% ↑
Future focused research framework development & future innovation opportunities mapping
Researching future possibilities with emerging technologies and AI.
99P labs: The Ohio State and Honda partnership
● Generative research
Ease of Use
4.1
Adaptability
3.9
Streamlining E-commerce Navigation
The client, a well-established e-commerce platform, sought to improve their website's navigation to enhance user experience and increase conversion rates.
Engagement
150%
User Satisfaction
4.5*
Future focused research framework development & future innovation opportunities mapping
Researching future possibilities with emerging technologies and AI.
99P labs: The Ohio State and Honda partnership
● Generative research
Ease of Use
4.1
Adaptability
3.9
Improving user retention of an existing feature
Redesigning the Magic Box feature and user flow to enhance usability, boost engagement, and improve retention.
Too Good To Go
● UX design
Engagement
12 min
User Satisfaction
4.5*
Improving user retention of an existing feature
Redesigning the Magic Box feature and user flow to enhance usability, boost engagement, and improve retention.
Too Good To Go
● UX design
Engagement
12 min
User Satisfaction
4.5*
Improving user retention of an existing feature
Redesigning the Magic Box feature and user flow to enhance usability, boost engagement, and improve retention.
Too Good To Go
● UX design
Engagement
12 min
User Satisfaction
4.5*
Increasing FIT test orders for cancer prevention
Designing a responsive Sitecore website to educate patients 45+ about colorectal screening, assist with test selection, and encourage action.
OSU Wexner Medical Center
● UX design
Usability
85%
User Retention
70%
E-commerce Website Redesign
Redesigned an existing e-commerce website to improve the user experience and increase sales, including a streamlined checkout process and improved navigation.
Engagement
12 min
User Satisfaction
4.5*
Increasing FIT test orders for cancer prevention
Designing a responsive Sitecore website to educate patients 45+ about colorectal screening, assist with test selection, and encourage action.
OSU Wexner Medical Center
● UX design
Usability
85%
User Retention
70%
Elevating lived experiences: collectively shaping the future of healthcare
This project comprehensively documents my thesis research. It highlights the importance of integrating lived experiences into healthcare decision-making, showcasing the value of exploratory design research alongside evidence-based research.
Thesis research
● Generative research ● UX design ● Articles
Conversion Rate
12%
User Satisfaction
4.8*
Streamlining E-commerce Navigation
The client, a well-established e-commerce platform, sought to improve their website's navigation to enhance user experience and increase conversion rates.
Engagement
150%
User Satisfaction
4.5*
Elevating lived experiences: collectively shaping the future of healthcare
This project comprehensively documents my thesis research. It highlights the importance of integrating lived experiences into healthcare decision-making, showcasing the value of exploratory design research alongside evidence-based research.
Thesis research
● Generative research ● UX design ● Articles
Conversion Rate
12%
User Satisfaction
4.8*
Visualizing AIGA survey data to make insights accessible
Uncovered trends, patterns, and insights from survey responses, and presented the data visually on a website to engage a broader audience and drive impact.
American Institute of Graphic Arts community
● Data analysis ● Data visualization
Engagement
12 min
User Satisfaction
4.5*
Enhancing Mobile Banking App Usability
A leading bank wanted to revamp their mobile app to provide a more user-friendly and secure experience
Engagement
12 min
User Satisfaction
4.5*
Visualizing AIGA survey data to make insights accessible
Uncovered trends, patterns, and insights from survey responses, and presented the data visually on a website to engage a broader audience and drive impact.
American Institute of Graphic Arts community
● Data analysis ● Data visualization
Engagement
12 min
User Satisfaction
4.5*
Web-based impact assessment and collaboration platform
Transforming Research Findings into a Web-Based Platform for Assessing Impact and Enhancing Collaboration Among Scholars in Arts and Humanities.
OSU Global Arts and Humanities
● UX design
Engagement
12 min
User Satisfaction
4.5*
Enhancing Mobile Banking App Usability
A leading bank wanted to revamp their mobile app to provide a more user-friendly and secure experience
Engagement
12 min
User Satisfaction
4.5*
Web-based impact assessment and collaboration platform
Transforming Research Findings into a Web-Based Platform for Assessing Impact and Enhancing Collaboration Among Scholars in Arts and Humanities.
OSU Global Arts and Humanities
● UX design
Engagement
12 min
User Satisfaction
4.5*